Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Cleanwins. We take your privacy seriously and set out below the types of data we handle, why we process it, who we may share it with and the choices available to you. This page applies to activity on our website and any related account services.

Types of data we collect

We collect a range of information to provide and improve our services, to meet regulatory checks and to keep your account secure.

Personal data

Personal data includes information you provide when registering or contacting support, such as your name, date of birth, address, email and phone number. We also retain identification documents and payment details where required for verification and withdrawals.

Technical data

Technical data covers device and connection information, IP address, browser type, operating system, device identifiers and pages visited. This helps us maintain the site, detect fraud and improve performance on mobile and desktop.

Transactional data

Transactional data includes deposits, withdrawals, bet and play history, bonuses claimed and loyalty activity. We record these details for account management, dispute resolution and to comply with anti-money laundering and other legal obligations.

How we use your information

We use data to create and manage your account, process payments, verify identity, provide customer support and detect suspicious activity. Aggregated and anonymised data may be used for analytics, product improvements and to prevent fraud. We will only process data where we have a lawful basis, such as performance of a contract, legal obligation or legitimate interest.

Data protection practices

We use industry-standard technical and organisational measures to protect your information, including encryption for data in transit and access controls. Access to personal data is restricted to authorised staff and third-party providers who need the information to perform services on our behalf. We regularly review our security procedures and monitor for unauthorised activity.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions and collect analytics on site usage. Some cookies are necessary for core functionality while others help with performance and targeted content. You can manage cookie settings through your browser or via any cookie controls provided on our site.

User rights

You have rights in relation to your personal data, including the right to access, correct or delete information, to restrict certain processing and to withdraw consent where applicable. You may also request a copy of your personal data in a commonly used format where technically feasible.

Access, correction and deletion of data

To make a request to access, correct or delete your data, contact our support team at [email protected]. We will respond and carry out requests in line with applicable law, subject to necessary checks to confirm identity and to any retention obligations we must meet.

Information sharing and third parties

We share data with payment providers, identity verification services, fraud prevention partners and other third parties that support our services. We require these partners to protect your information and to use it only for the purposes we specify. We may also disclose information if required by law or to protect our rights.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will notify you by posting the revised policy and updating the effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.