Terms of Use

This page sets out the rules that govern use of the Cleanwins platform and explains the relationship between us and our users. It describes your responsibilities when using the site, the basic eligibility criteria, how promotions are handled, and practical points about deposits, withdrawals and disputes. By registering an account you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide genuine personal information during registration and notify us promptly of any unauthorised access. You must not share your login details or allow others to use your account. We permit one account per person unless otherwise agreed in writing. We may suspend or close accounts suspected of fraud, multi-accounting, money laundering or other breaches of these terms.

Eligibility requirements

Accounts are available to persons who meet the legal gambling age in their jurisdiction, which for UK users is 18 or over. You must be the account holder named on the account and resident in a country we accept. We reserve the right to refuse registration, restrict access or close accounts where local law or our policies prohibit play.

Acceptable platform use

Use the site lawfully and in good faith. Prohibited activity includes using automated tools or bots, attempting to circumvent game rules or bonus conditions, placing minimal‑risk hedging bets to clear wagering requirements, and any abusive behaviour towards staff. Repeated rule breaches may lead to forfeiture of funds, removal of bonuses and account closure.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer. Common conditions include wagering requirements, maximum bet limits while a bonus is active and game contribution rules. For example, welcome and many reload bonuses are applied to the sum of deposit plus bonus and commonly carry wagering conditions; slots typically contribute fully to wagering while some table games contribute at reduced rates or are excluded. We may cancel promotions, adjust eligibility or reclaim bonus balances where abuse or error is found.

Deposits and withdrawals

Verification

We require Know Your Customer (KYC) checks before processing withdrawals. You may be asked to submit identity documents, proof of address and payment method evidence. Withdrawals will be held until verification is complete.

Limits and timing

Minimum and maximum values depend on payment method. Typical minimum deposits are around £10 and minimum withdrawals are commonly £20. We operate weekly and monthly cashout limits (approximately £5,000 per week and £15,000 per month) which may be adjusted for VIP arrangements. Pending withdrawals are processed by us and may take up to 48 hours for verification; payment rail timings vary thereafter.

Dispute resolution

If you have a dispute, contact our support team through live chat or email. We aim to acknowledge queries quickly and resolve straightforward issues promptly. Where resolution is not immediate, we will investigate and respond within a reasonable time. If you remain dissatisfied, you may raise the matter with any relevant independent body applicable to your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of your account after updates means you accept the revised terms, so please check this page regularly.